After telephone consultation, we have the possibility to give you fast and easy online support via the internet - regardless of your location and the devices or work platforms used. Without installation of additional software. The only thing you need is an internet connection.
That's how it works:
- You arrange a remote maintenance appointment with us via the support form.
- Then call us at the agreed time.
- Click "Download QuickSupport" below and then "Run".
Note: Depending on your browser, you can have the client software run immediately or you must first download it and then start it.
- Tell the support representative the displayed session ID and password. A remote maintenance session will then be established. The data transfer is encrypted.
- The support employee can see your computer desktop and also start and control programs directly with mouse and keyboard inputs.
- You can cancel the remote maintenance session at any time.